Effective Date: March 27,2025

At Pak China, we value your satisfaction and strive to provide high-quality products, including Generators, Drills, Solar Solutions, Air Compressors, Agricultural Equipment, and more. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The product is defective, damaged, or not as described.
  • The product is unused and in its original packaging.
  • The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

The following products are non-returnable:

  • Used, installed, or damaged items due to misuse.
  • Customized or special-order products.
  • Products without original packaging or accessories.
  • Clearance or discounted items marked as “Final Sale.”

3. Refund Process

If your return is approved, you can choose between:

  • A full refund to your original payment method.
  • An exchange for another product of equal value.
  • A store credit for future purchases.

Refunds will be processed within 7-14 business days after the returned item is received and inspected.

4. Return Procedure

To initiate a return, please follow these steps:

  1. Contact us at agropakchina@gmail.com or call us at +923228080999 or +923227869990 with your order number and reason for return.
  2. Our team will verify the issue and guide you through the return process.
  3. Pack the product securely and ship it to the address provided by our customer service.
  4. Once received and inspected, we will notify you of the refund or exchange status.

5. Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, Pak China will bear the return shipping cost.
  • If the return is due to a change of mind or other non-defective reasons, the customer will bear the return shipping cost.

6. Order Cancellation

Orders can only be canceled if they have not been processed or shipped. To cancel your order, contact us as soon as possible at agropakchina@gmail.com.

7. Contact Us

For any queries regarding refunds or returns, feel free to contact:

Pak China
Email: agropakchina@gmail.com
Phone: +923227869990
Phone: +923228080999
Address: Shahzadi Rafaqat Market, 83-Brandreth Road, Lahore
Website: https://pakchina.com.pk/